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Conversational AI

Explore the latest in Agentic CX.

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Agentic AI

Voice Is Becoming More Important Than AI Itself

SESTEK President Serdar Karadayı explains why AI's real battleground is now experience, not intelligence, and how 25 years in speech technology led to voices so natural that users mistake them for real people.
Serdar KARADAYI
President, SESTEK

Recent Publications

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June 20, 2026
Conversational AI
Digitizing Debt Collection with Conversational IVR
Traditional debt collection methods that rely on manual processes are far from offering effective solutions. In addition to increasing the workload for agents, the success rate of banks’ outbound collection campaigns stood at roughly 5%.
June 20, 2026
Conversational AI
Perfecting the Airport Experience with Conversational AI
Remember those quarantine days when we were bored to death and wondered when we would be able to go on vacation again? And when we heard there'd be no travel...
June 20, 2026
Conversational AI
A Must-Have Policy for Insurance Industry: Automation
Automation and AI-powered virtual assistants are transforming the insurance industry by enabling 24/7 service, reducing operational costs, and dramatically improving customer experience metrics.
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