Customer Experience

AI has become essential in customer services, but as automation grows, so do concerns about losing the human touch. This article explores balancing AI with human collaboration to achieve maximum efficiency.

Discover what Customer Experience Orchestration (CXO) is, why it matters today and how SESTEK, recognized as a Leader by Opus Research, shapes this new standard.

Explore how Conversation Intelligence is evolving from post-call analysis into a real-time system that understands, interprets, and drives action during live interactions.

SESTEK Conversational Analytics Product Analysis Team Leader Berkay Vuran, explores the real cost of organizational silos in customer experience and how AI and human agents can form a seamless team under a single orchestration framework.

The term “user experience” was first used in the 1990s due to the rising use of solutions and interfaces that enable people to use products and services without a live intermediary.

Employee experience (EX), customer experience (CX), and total experience (TX) are deeply interconnected—improving agent performance through conversational analytics directly boosts customer outcomes and sales revenue.