Groupama Case Study

"Not only for our customers but also for our partners [brokers], we want to be accessible 24/7 and be able to respond to their inquiries fast. With the virtual assistant we developed with Sestek, we are improving the experience of our whole ecosystem."

Chief Technology Officer

The Challenge

Groupama Sigorta Turkey aimed to provide their customers a 24/7 accessibility, minimize waiting times and increase customer satisfaction through web and call center channels, but without increasing its operational costs.

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The Solution

Using Virtual Assistant technology, Groupama customers can now self-serve by interacting with GUPI as if they are talking or chatting with a live agent 24/7 with conversational AI.

Company name

Groupama

Company size

Enterprise

Pain point

Limited service availability

SESTEK product used

AI Agents

About company

Groupama is a French insurance group headquartered in Paris with operations in 10 countries. The company is active in Turkey since 2009 and continues its progress with its constantly improving practices, quality management system, people-oriented approach, and business continuity policy.

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