Kuveyt Türk Case Study

"It is of great importance to work with the right business partners when implementing important projects such as digital transformation. We are happy to be developing solutions with SESTEK, an expert in conversational artificial intelligence solutions."

Digital Transformation Group Manager

The Challenge

Kuveyt Turk aimed to implement digital assistant technology to provide faster and more efficient services to its customers within the scope of its digital transformation process.

‍

The Solution

Kuveyt Turk developed a banking bot in collaboration with SESTEK. Thanks to SESTEK’s expertise in Conversational Technologies, the bot called Selim understands what customers mean by their expressions, answers their questions, makes financial calculations, and directs customers to the menus of digital channels without the need for live agents.

Company name

Kuveyt Turk

Company size

Enterprise

Pain point

Limited self-service capability

SESTEK product used

AI Agents

About company

Since its establishment in 1989, Kuveyt Turk has been operating in the field of interest-free finance. It ranks first among active participation financial institutions and 10th in the entire banking sector. The first R&D center in Turkey which was implemented by a financial institution, was established by Kuveyt Turk in 2010.

Summarize with AI

More success stories from SESTEK

Beko Hits 70% autonomous call resolution with SESTEK Agentic AI

A global leader in home appliances and consumer electronics, Beko, manages high volumes of customer service calls across multiple markets every day. With SESTEK's Agentic AI, Beko built a scalable model that automates routine calls while keeping the human touch that defines its service.

TEB Increased Call Completion Rates By Voice AI Agent

Formerly, a BNP Paribas Joint Venture, Turkish Economy Bank (TEB) is one of Turkey’s oldest financial institutions. TEB needed to increase the efficiency of its customer interaction center with more than 500 agents. They were looking for automation solutions to help agents with the high volume of incoming calls.

How Yapı Kredi Classifies Customer Requests in Under 1 Second

Yapı Kredi's contact center handles 30K customer notifications every month from various service channels, and the classification of these requests done manually by the complaint management unit is not an effective task. With the implementation of SESTEK’s AI technology, this process is automated, resulting in substantial time savings for the business unit and enabling them to focus on more complex, customer-centric issues.

Istanbul Grand Airport Enhances Visitor Experience With AI Assistant

Using SESTEK's AI Agents technology, IGA now responds to customer inquiries 24/7, without the need for live agents, on Mobile App, WhatsApp, and IVR channel.

Groupama Serves Customers 24/7 with GUPI The Virtual Assistant

GUPI meets 1 out of every four customer requests at Groupama. While this automation solution reduces the additional workload of the agents, it ensures customer satisfaction by providing accurate information faster.

ING TURKEY Boost Sales by Agent Performance Analytics

Using Agent Performance Analytics, ING Turkey monitored and analyzed 100% of all customer conversations and gained valuable insights to improve both customer experience and agent performance.

Extra Boosted Customer Satisfaction with Speech Analytics

As a leading electronics store in the region, Extra brings its customers a wide variety of global brands' products, such as computers, mobile phones, cameras, televisions, and large home appliances. Extra improved its customer satisfaction score with speech analytics solution.

How Hepsiburada Increased QM Efficiency at Call Center

As a leading e-commerce company in Turkey, Hepsiburada brings together more than 200 million product varieties in over 30 categories. Hepsiburada implemented SESTEK’s Automated Quality Management to improve agent performance for a customer-centric approach at the call center.