Kuveyt Türk Case Study

"It is of great importance to work with the right business partners when implementing important projects such as digital transformation. We are happy to be developing solutions with SESTEK, an expert in conversational artificial intelligence solutions."

Digital Transformation Group Manager

The Challenge

Kuveyt Turk aimed to implement digital assistant technology to provide faster and more efficient services to its customers within the scope of its digital transformation process.

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The Solution

Kuveyt Turk developed a banking bot in collaboration with SESTEK. Thanks to SESTEK’s expertise in Conversational Technologies, the bot called Selim understands what customers mean by their expressions, answers their questions, makes financial calculations, and directs customers to the menus of digital channels without the need for live agents.

Company name

Kuveyt Turk

Company size

Enterprise

Pain point

Limited self-service capability

SESTEK product used

AI Agents

About company

Since its establishment in 1989, Kuveyt Turk has been operating in the field of interest-free finance. It ranks first among active participation financial institutions and 10th in the entire banking sector. The first R&D center in Turkey which was implemented by a financial institution, was established by Kuveyt Turk in 2010.

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