Vakıfbank Case Study

"ViBi became a best practice in the sector, both with its contributions to customer engagement and self-service rates. Considering long-term IT investments, we completed and launched the project in only 6 months. This is the result of a successful collaboration between VakıfBank and SESTEK teams."

Vakıfbank

The Challenge

As a part of its digitalization strategy, VakıfBank was planning to promote its existing mobile banking application and increase the self-service rates at this channel. The bank was searching for a smart banking assistant solution to help customers execute the requested transactions.

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The Solution

In partnership with SESTEK, VakıfBank developed Turkey’s smartest banking assistant, ViBi. Thanks to SESTEK’s expertise in conversational technologies, VakıfBank customers can interact with this assistant with text and natural speech.

Company name

Vakıfbank

Company size

Enterprise

Pain point

Low self-service rates

SESTEK product used

AI Agents

About company

VakıfBank is the fourth largest bank in Turkey in terms of asset size. Serving more than 15 million customers, the bank also offers internet and telephone banking services. More than 90% of all banking transactions are done through its digital channels.

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