SESTEK Boosts Workforce Planning Efficiency by 4X

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Key Takeaways

Knovvu WFM completes capacity planning for a 5,000-agent contact center in just 2 minutes, enabling rapid operational decisions at enterprise scale.
A single workforce planner can now manage 4-6x more agents with Knovvu WFM, meaning a manager overseeing 150 agents can scale to 600-900+ without additional headcount.
Knovvu WFM completes SESTEK's 360-degree contact center performance ecosystem alongside Knovvu Analytics, Knovvu Copilot, and Knovvu AQM.
The Power2Media integration adds Forecasting, Capacity Management, and Real-Time Capacity Monitoring modules to the Knovvu product suite.
SESTEK's WFM solution is cloud-based (SaaS), making it accessible for contact centers across all industries without infrastructure overhead.

ISTANBUL — Since 2000, SESTEK has been developing conversational AI and analytics solutions for customer service. The company has announced the integration of Power2Media’s workforce management solution in its product portfolio under the brand name Knovvu WFM. The software-as-a-service (SaaS) solution demonstrates remarkable efficiency by completing capacity planning for a 5000-agent contact center in just 2 minutes.

“We now present 360-Degree solution for Contact Center Performance”

Providing insights about the launch, SESTEK Founder and CEO, Prof. Levent Arslan, stated: “Power2Media offers innovative technologies tailored to the needs of the WFM market, optimizing contact center efficiency through workforce management solutions. By incorporating this solution into SESTEK, we now provide a comprehensive, 360-degree solution suite for contact center performance optimization.”

Prof. Arslan also highlighted SESTEK’s expanding portfolio: “With Knovvu WFM’s modules, including Forecasting, Capacity Management, and Real-Time Capacity Monitoring, we have completed our ecosystem of contact center optimization solutions. Knovvu WFM joins our existing products—Knovvu Analytics (speech analytics), Knovvu Copilot (real-time agent assistance), and Knovvu AQM (automated quality management)—to simplify and automate business processes. It empowers employees to plan their time effectively, track projects, and collaborate efficiently. The user-friendly interface boosts team productivity while streamlining workflows.”

Efficiency Per Planner Increases 4X

Explaining the benefits of contact center optimization, Power2Media CEO Costi Manda stated: “Knovvu WFM is a versatile solution that can be used by contact centers across all industries. It increases the control span of a workforce planner by 4-6 times. For example, a manager overseeing 150 agents can now manage 4-6 times more agents with Knovvu WFM. Additionally, this cloud-based solution delivers exceptional performance by completing capacity planning for 5000 agents in just 2 minutes.”

For more details about Knovvu WFM: https://www.sestek.com/knovvu-wfm

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