Maximizing Value with Flexible AI Integration & Deployment Modes

A Guide to SESTEK’s Core Solutions and AI Options

In the fascinating landscape of all things artificial intelligence (AI), SESTEK proudly stands at the forefront, serving as a trusted guide for contact centers to navigate this dynamic field with confidence. Keep in mind: every AI journey is unique. Whether you are just starting out with AI or a seasoned explorer, we have got powerful proprietary AI solutions and flexible options to integrate with third-party generative AI, tailored to suit your specific needs.

Capabilities That Rely on Third-Party Generative AI Solutions

While our proprietary AI solutions are gold in their own rights, we also embrace third-party Large Language Models (LLMs) like OpenAI, Azure OpenAI, and Small Language Models (SLMs) such as Meta’s Llama and Microsoft’s Phi. This opens up vast opportunities for our clients to tap into the wealth of AI innovations that these external partners have to offer:

1. Expanded Categorization: We offer the option to leverage third-party generative AI solutions for automatic category creation.
2. The Art of Summarization: We harmonize robust third-party generative AI models with SESTEK’s proprietary technology for advanced automated summarization.
3. Inquisitive Insights: Using our solutions, our clients can initiate precise queries and generate meaningful interpretations directly from their interactions.
4. Safeguarding Privacy: We extend our advanced redaction capabilities to mask personally identifiable information when data gets sent to a third-party generative AI service.

Options For Deploying Third-Party Generative AI Solutions

To accommodate different preferences and policies, SESTEK offers three flexible deployment models:

1. Public Large Language Models (LLM) Integration: Leverage advanced external AI technologies with minimal setup and infrastructure costs.
2. SESTEK-Hosted LLMs: Enjoy the benefits of these models without compromising data security with our specifically tailored LLM hosting option.
3. On-Premises LLMs: Maintain absolute control over your data by hosting these models within your environment.

Capabilities Powered by SESTEK’s Proprietary AI

At SESTEK, our proprietary AI capabilities are as good as AI gets. We have the perfect blend of human intellect and technological precision to tap into the remarkable capabilities of AI tailored to your needs.

1. Accurate Speech Recognition: Our proprietary speech recognition technology scores a whopping 97% accuracy, often surpassing human comprehension.
2. Emotional Sensitivity: Our acoustics and emotion detection capabilities give a thorough understanding of the emotional quotient, often overlooked by competitors.
3. Advanced Sentiment Analysis: Our advanced sentiment analysis capability offers a nuanced analysis of emotions and attitudes throughout the conversation with our impeccable natural language processing (NLP) algorithms.
4. Topic OnSpot: Using our AI technology, client interactions can be categorized automatically, both historically and going forward, without the need for guidance on categories.
5. Safe and Secure: We extend our AI capabilities to data security, incorporating advanced redaction capabilities to protect sensitive information while still allowing for meaningful analysis.

Capabilities That Do Not Rely On AI: SESTEK’s Standalone Strength

There might be instances where AI may not be feasible for you due to compliance, absence of an AI policy, or other reasons. SESTEK’s solutions perform independently of external or internal AI, so you can achieve your goals on your own terms:

1. Decoding Conversations: Using our Conversational Analytics solution, we will help you turn countless text, video, or voice-based interactions into invaluable insights about your business performance.
2. Empowering Analytics: SESTEK’s no-code category building feature is a game-changer when it comes to easy customization.
3. Embracing Challenges: Our Root Cause Analysis tools empower you to tackle performance issues and streamline operations.
4. Driving Quality: With our Automated Quality Management module, our data-driven, AI-free approach empowers continuous improvement and ramps up satisfaction levels.
5. Nurture Talent: Within our custom Agent Training module, real customer interactions are used to spur skill development and confidence in your agents.
6. Data Driven Decisions: Our dashboards offer a robust, data-driven approach to tracking key interaction metrics, refining training strategies, and much more!
7. Stay Ahead with SESTEK’s Proactive Email Alerts: SESTEK’s email alerts help you stay proactive and responsive to potential issues promptly.
8. Seamless Integration: With our built-in integrations that seamlessly connect with varied systems and tools, optimize processes and improve service delivery even in the absence of external AI solutions.

Empowering Your Success with SESTEK

At SESTEK, we align with your vision and provide robust solutions designed to enhance your operations and deliver real business value. Whether you begin with our core technologies without AI or choose to integrate AI capabilities later, we help you stay ahead of the competition.

Author: Muhammed Yüşen, Presales Engineer, SESTEK