SESTEK Becomes Accredited Partner of Five9

Use AI to summarize this article

Key Takeaways

SESTEK became an accredited Five9 partner on November 11, 2024, giving Five9's 2,500+ enterprise clients access to Knovvu Analytics, AQM, Voice Biometrics, and Real-Time Guidance.
SESTEK's cloud-agnostic solution suite is fully integrated with the Five9 platform and natively integrated with each other, ensuring seamless deployment across diverse contact center environments.
SESTEK's SR engine delivers 97%+ accuracy in English, forming the AI foundation that powers the quality of speech analytics and real-time guidance available to Five9 clients.
The partnership enables Five9 customers to strengthen AI strategies by combining Five9's CCaaS platform with SESTEK's 24-year specialization in conversational automation.
SESTEK serves 550+ enterprise clients across 20 countries with a 100+ engineer R&D team focused on speech analytics, voice biometrics, and conversational AI.

Boston, 11th November 2024, SESTEK today announced its official partnership with Five9, the intelligent CX platform provider. The collaboration will provide Five9 clients access to SESTEK’s advanced conversational solutions, empowering them to enhance customer-agent engagements through products like speech analytics, and automated quality management.

By integrating SESTEK’s AI-driven technology into the Five9 Intelligent Cloud Contact Center, the partnership aims to help organizations reimagine the way they connect with customers, driving more personalized, efficient, and impactful interactions. SESTEK’s cloud agnostic conversational AI & Automation solution suite provides the customers with a diverse set of AI-Powered Solutions. These solutions are not only fully integrated to Five9 Contact Center platform, but also natively integrated to each other as well.

“We are excited to collaborate with Five9 to supercharge their clients with our Knovvu Conversational Analytics, Knovvu AQM, Knovvu Voice Biometrics, and Knovvu Real-Time Guidance fueled by our home-grown market-leading speech recognition engine delivering 97+% accuracy rate in English. This partnership will allow us to jointly deliver powerful, AI-driven solutions that elevate the customer and agent experiences at contact centers while reducing operational costs.” said Yalım Eristiren, Managing Director, North America at SESTEK.

“We are excited to partner with SESTEK to add additional value and choice to Five9 customers looking to strengthen their AI strategies. This collaboration enhances our ability to help organizations transform their customer and employee experiences in meaningful ways.” said Jessica Shea , ISV Partner Manager, Five9.

Check out the published release: SESTEK becomes an Accredited Partner of Five9.

Find out more about Five9 CX Marketplace.

ABOUT FIVE9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center, omnichannel engagement, Workforce Engagement Management, extensibility through more than 1,450 partners, and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide.

ABOUT SESTEK

SESTEK is a conversational automation company developing AI-powered solutions for customer service. Since 2000, SESTEK has specialized in automation and performance solutions for contact centers, helping over 550 enterprise clients across 20 countries digitize their customer service operations. With offices in the US, UK, and UAE, and two R&D centers based in Istanbul, Türkiye. SESTEK has a multidisciplinary team of over 100 engineers focused on speech and text analytics, voice biometrics, and Conversational AI solutions. For more information visit the website: https://www.sestek.com/

Understanding Generative AI: The Possibilities and the Pitfalls

In this article, we'll dive into large language models, exploring their key advantages, potential issues that might arise when relying solely on them for customer service, and practical solutions to maximize their effectiveness.

Voice Is Becoming More Important Than AI Itself

SESTEK President Serdar Karadayı explains why AI's real battleground is now experience, not intelligence, and how 25 years in speech technology led to voices so natural that users mistake them for real people.

SESTEK is acquired by Unifonic

The acquisition provides Unifonic with immediate access to Sestek’s suite of cutting-edge “Conversational AI and Analytics” solutions and a strong base of existing clients and partners.

Agentic AI: Works in Demo, Can it Survive in Production?

SESTEK Lead Product Owner Mert Çıkan shares why AI agents that look flawless in demos fail in production, and how SESTEK overcomes these barriers with hybrid autonomy.

How Agentic AI Is Shaping Quality Evaluation

See how Agentic Evaluation brings human-like reasoning to quality management at the speed and scale your contact center needs.

The Reasoning Era of Conversational AI: From Understanding to Action

SESTEK Project Manager Rami Izhiman explores how Conversational AI is moving beyond speech recognition and predefined scenarios toward reasoning, contextual understanding, and decision-making.

The AI Testing Gap Nobody Talks About

Explore why secure enterprise AI projects require more than standard testing, and see how SESTEK helps organizations reduce deployment risks while securing sensitive customer data at scale.

The Rise of AI-Powered Virtual Agents in E-Commerce

Discover how AI-powered virtual agents transform e-commerce customer experience and operations while exploring how SESTEK's Knovvu Virtual Agent enables leading retailers to deliver fast, personalized, 24/7 support at scale.

Unifying Customer Engagement with Conversational AI

Discover how SESTEK's Conversational AI eliminates fragmented customer experiences by connecting every channel—voice, real-time chat, messaging, and more—into one seamless, intelligent customer journey.