Success stories that speak for themselves

As a leading e-commerce company in Turkey, Hepsiburada brings together more than 200 million product varieties in over 30 categories. Hepsiburada implemented SESTEK’s Automated Quality Management to improve agent performance for a customer-centric approach at the call center.

Using AI-powered conversational technologies by SESTEK, the Directorate of Immigration Management improved caller experience by presenting speech-enabled IVR navigation in 7 different languages.

As a leading electronics store in the region, Extra brings its customers a wide variety of global brands' products, such as computers, mobile phones, cameras, televisions, and large home appliances. Extra improved its customer satisfaction score with speech analytics solution.

Yapı Kredi's contact center handles 30K customer notifications every month from various service channels, and the classification of these requests done manually by the complaint management unit is not an effective task. With the implementation of SESTEK’s AI technology, this process is automated, resulting in substantial time savings for the business unit and enabling them to focus on more complex, customer-centric issues.

In partnership with SESTEK, VakıfBank developed Turkey’s smartest banking assistant, ViBi. Thanks to SESTEK’s expertise in conversational technologies, VakıfBank customers can interact with this assistant with text and natural speech and execute more than 300 transactions.

One of the most digital-focused banks in Turkey, Kuveyt Turk partnered with Sestek to develop Digital Assistant. The banking bot called “Selim” successfully addresses customer inquiries, manages financial calculations, eliminating the necessity for live agents.

Formerly, a BNP Paribas Joint Venture, Turkish Economy Bank (TEB) is one of Turkey’s oldest financial institutions. TEB needed to increase the efficiency of its customer interaction center with more than 500 agents. They were looking for automation solutions to help agents with the high volume of incoming calls.

Sestek Conversational IVR technology was deployed in the Yapı Kredi contact center. Customers started to reach the relevant menu in a much shorter time by speaking rather than dialing. The implementation reduced the time customers spent navigating and significantly increased customer satisfaction.

Health, life and pension insurance company Cigna TR wanted to monitor, analyze, and improve the performance of its call center. For this effort, they needed to monitor all customer interactions, analyze them, and score them for QM (Quality Management) procedures objectively. Using speech analytics, they achieved their targets.