Success stories that speak for themselves

Thanks to the Voice AI Agent we implemented with SESTEK, our customers can express their requests in their own words, without getting lost in menus or waiting in an agent queue.

"By bringing Ajman Bank One and our AI-powered Avatar together under a single vision, we are creating a more connected, accessible, and culturally aligned banking experience."

With the Agentic AI solution we built together with SESTEK, we deliver faster, uninterrupted service while freeing our teams to focus on more complex, high-value work.

In collaboration with SESTEK, AI resolves 44% of calls, improving consumer experience."

Today, 46% of our calls are handled by the AI Agents, and 37% of these calls are fully resolved without live agent support.

Through the automatic detection of silence durations and advanced analytics capabilities, we achieved 704 hours of monthly workforce savings.

Now, 98% of our calls are automatically analyzed by the system, allowing us to respond to customer needs faster and enhance our quality management.

"Thanks to SESTEK AI Agents, Madame Coco customers can quickly access information on our website before and after their orders, while relevant questions are directed to the appropriate departments, shortening the processing time. "

"SESTEK’s AI Agents powered Koçtaş’s omnichannel transition, driving a 15% increase in self-service transactions that successfully elevated customer satisfaction while reducing agent workload."

SESTEK’s Conversational Intelligence solutions have significantly improved our processes and contributed to managing our operations more efficiently and cost-effectively.

This partnership has increased our efficiency by streamlining our quality management and provided significant improvements in agent performance.

"Speech Analytics technology allows us to pinpoint areas that need improvement. And this has a direct influence on customer experience."

Great outcomes: Growth in portfolio size, CSAT and menu number shows the efficiency. Congratulations!

SESTEK’s data-driven analysis helped us understand customer needs better and create the most accurate customer experience in a way that improves processes and ensures quality.

"A significant increase in the number of registered vocal passphrases and the positive feedback we get from our customers prove that we made the right decision with SESTEK."

We now manage more than 50% of the collection calls to customers via Conversational IVR.

Using Agent Performance Analytics, supervisors were able to monitor and analyse sales conversations and provide feedback to agents effectively.