SESTEK Q1 Update

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Key Takeaways

SESTEK's cloud-agnostic architecture lets enterprises run the same Knovvu code base on-prem or any cloud, with near-zero migration effort when regulations change.
Knovvu Analytics Q1 2024 updates include emoji-based sentiment analysis and AI-powered conversation summaries, expanding automated insight capabilities.
Hepsiburada increased call center QM efficiency by 25% using Knovvu AQM, earning a Bronze Stevie Award alongside SESTEK.
SESTEK maintains leadership in speech recognition accuracy — a foundational requirement for reliable contact center analytics and automation.
Side-by-side competitive battlecards highlighting SESTEK's advantages over Verint, NICE, CallMiner, and other major analytics vendors.

SESTEK Q1 Update

As we wrap up Q1, we want to take a step back and give you a snapshot of what differentiates us from the rest of the market. We are a unique R&D center, proud of our teams and products. Here is a brief summary of why.

A Word from our Founder & CEO, Prof. Arslan

Click here to read this blog post from our CEO, underlying why we are built differently when it comes to on-prem and cloud deployments.

“We offer the same solution with the same code base for on-prem and cloud installations. We believe we are among the very few vendors in the world that can offer this flexibility.”

Why choose SESTEK for your contact center

We provide the most comprehensive speech analytics tool for contact centers. Powered by AI and backed by our market-leading speech recognition engine.

Here is a quick review of why we are so confident about our products when compared to Verint, NICE, Callminer and more.

Click here to see 1-on-1 battlecards, SESTEK vs. Competition.

Keeping Our Leadership Position in Speech Recognition

We always say that the only way to increase efficiency at contact centers is by analyzing every single word said by customers and agents. And taking action, accordingly, based on real, tangible data.

For this fundamental step, you will need the best Speech Recognition software on the market. Read our latest blog about the best Speech Recognition tool on the market today for contact centers.

Product Update: Knovvu Analytics

We have some product updates about our flagship product: Knovvu Analytics.

Click here to see our new features for sentiment analysis with emojis, conversation summaries with AI, and more.

Hepsiburada Increased QM Efficiency by 25% and won a Bronze Stevie

Hepsiburada Increased Quality Management (QM) efficiency at the call center by %25 by using AI-powered conversational technology by SESTEK, the Automated Quality Management solution. Plus we have won a Stevie together.

Read Hepsiburada success story here.

Learn more about our Knovvu AQM solution.

How Agentic AI Is Shaping Quality Evaluation

See how Agentic Evaluation brings human-like reasoning to quality management at the speed and scale your contact center needs.

The Reasoning Era of Conversational AI: From Understanding to Action

SESTEK Project Manager Rami Izhiman explores how Conversational AI is moving beyond speech recognition and predefined scenarios toward reasoning, contextual understanding, and decision-making.

The AI Testing Gap Nobody Talks About

Explore why secure enterprise AI projects require more than standard testing, and see how SESTEK helps organizations reduce deployment risks while securing sensitive customer data at scale.

The Rise of AI-Powered Virtual Agents in E-Commerce

Discover how AI-powered virtual agents transform e-commerce customer experience and operations while exploring how SESTEK's Knovvu Virtual Agent enables leading retailers to deliver fast, personalized, 24/7 support at scale.

Unifying Customer Engagement with Conversational AI

Discover how SESTEK's Conversational AI eliminates fragmented customer experiences by connecting every channel—voice, real-time chat, messaging, and more—into one seamless, intelligent customer journey.

How Conversational AI Delivers Measurable ROI in Call Centers

Discover how conversational AI can enhance call center ROI by improving customer experience and operational efficiency, featuring real-life examples from successful projects.

Optimizing Workforce Management with AI Solutions

Discover how SESTEK's AI-powered tools are transforming workforce management into a strategic advantage for contact centers—by boosting agent productivity and enhancing operational efficiency.

The Role of AI in Customer Services: Finding the Right Balance

AI has become essential in customer services, but as automation grows, so do concerns about losing the human touch. This article explores balancing AI with human collaboration to achieve maximum efficiency.

CXO: End-to-End AI + Human Customer Experience

SESTEK Conversational Analytics Product Analysis Team Leader Berkay Vuran, explores the real cost of organizational silos in customer experience and how AI and human agents can form a seamless team under a single orchestration framework.

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