SESTEK Update: Snapshot of A Successful Year

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Key Takeaways

SESTEK closed 2023 with key milestones including the YIMER multilingual IVR deployment, the Virtual Translator product launch, and a co-authored Opus Research report on AI in contact centers.
Key AI integration lesson from the Opus Research webinar: always analyze what you automate, embrace employee and customer acceptance, and diversify beyond ready-to-use LLMs.
SESTEK’s new savings calculators let contact center leaders estimate monthly and yearly cost savings for Analytics, Biometrics, Virtual Agent, AQM, and Conversational IVR before committing.
The Virtual Translator breaks language barriers in multilingual call centers by enabling real-time cross-language communication between callers and agents without switching channels.
YIMER’s multilingual IVR achieved 85%+ navigation accuracy across 7 languages, setting a new benchmark for AI-powered government contact center deployments.

SESTEK 2023 Snapshot

As we welcome 2024, we want to take a moment to reflect on some of our progress in 2023.

Each achievement is a testament to our team’s dedication, hard work, and resilience.
Ready for more milestones, innovations, and successes in the coming year.

Applied AI to Accelerate Impact

In this webinar, Opus Research and SESTEK discuss how customer service organizations should evaluate and understand AI and LLMs to ensure their strategies align with business objectives and operational improvements. Some key takeaways were:

Always analyze what you automate. It’s a never-ending story.
Employee and customer acceptance must be embraced.
Diversify tech solutions; don’t invest all on ready-to-use LLMs.

Click here to watch the recording of webinar.
Click here to download the report by Opus Research, which was discussed in this webinar.

Calculate Estimate Savings with This Tool

Our new savings tool automatically calculates your estimated cost savings when you integrate one of SESTEK’s conversational technologies into your contact center. By filling in the necessary fields according to your current call center metrics, you may see the estimated monthly and yearly savings.

Try our calculator for these solutions now: Knovvu Analytics, Knovvu Biometrics, Knovvu Virtual Agent, Knovvu AQM and Knovvu Conversational IVR.

Immigration Office Empowers Multilingual Call Center With AI

The Directorate of Immigration Management improved caller experience by presenting speech-enabled IVR navigation in 7 different languages, with a +85% menu navigation accuracy rate by using AI-powered conversational technologies by SESTEK.

Read the success story here.

Our New Solution: The Virtual Translator

Imagine a solution where callers can express their needs in their natural language, and agents can -in real-time- listen and reply in their language. This product breaks down language barriers in multilingual call centers.

Click here to watch the video shows how it works.
Click here for the product page.

How Agentic AI Is Shaping Quality Evaluation

See how Agentic Evaluation brings human-like reasoning to quality management at the speed and scale your contact center needs.

The Reasoning Era of Conversational AI: From Understanding to Action

SESTEK Project Manager Rami Izhiman explores how Conversational AI is moving beyond speech recognition and predefined scenarios toward reasoning, contextual understanding, and decision-making.

The AI Testing Gap Nobody Talks About

Explore why secure enterprise AI projects require more than standard testing, and see how SESTEK helps organizations reduce deployment risks while securing sensitive customer data at scale.

The Rise of AI-Powered Virtual Agents in E-Commerce

Discover how AI-powered virtual agents transform e-commerce customer experience and operations while exploring how SESTEK's Knovvu Virtual Agent enables leading retailers to deliver fast, personalized, 24/7 support at scale.

Unifying Customer Engagement with Conversational AI

Discover how SESTEK's Conversational AI eliminates fragmented customer experiences by connecting every channel—voice, real-time chat, messaging, and more—into one seamless, intelligent customer journey.

How Conversational AI Delivers Measurable ROI in Call Centers

Discover how conversational AI can enhance call center ROI by improving customer experience and operational efficiency, featuring real-life examples from successful projects.

Optimizing Workforce Management with AI Solutions

Discover how SESTEK's AI-powered tools are transforming workforce management into a strategic advantage for contact centers—by boosting agent productivity and enhancing operational efficiency.

The Role of AI in Customer Services: Finding the Right Balance

AI has become essential in customer services, but as automation grows, so do concerns about losing the human touch. This article explores balancing AI with human collaboration to achieve maximum efficiency.

CXO: End-to-End AI + Human Customer Experience

SESTEK Conversational Analytics Product Analysis Team Leader Berkay Vuran, explores the real cost of organizational silos in customer experience and how AI and human agents can form a seamless team under a single orchestration framework.