Business Solutions Consultant

Overview

We are looking for a “Business Solutions Consultant” to join our growing “Solutions Consulting” team!

If you are fluent in both English and Turkish and passionate about understanding and analyzing business needs, this opportunity could be a great fit for you. As a fully remote Solutions Consultant, you can work from anywhere, while your working hours will be aligned with the U.S. Eastern Time (New York) zone. You will work closely with our team on projects and clients across the U.S.

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Who we are

SESTEK is a global technology company developing AI-powered conversational solutions that empower organizations to be data-driven, enhance efficiency, and offer superior customer experiences. We are an R&D center, and our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.

As of 2022, we are part of Unifonic, a leading Communications Platform as a Service (CPaaS) provider, and we have grown into an international organization with over 500 dynamic team members.

We have a customer base of 500 enterprises across 20 countries in the US, EU, and MENA regions.

What we expect

• Learning and becoming an expert in SESTEK’s Conversational Agentic AI solutions
• Analyzing customer needs and designing the best-fit solutions using Sestek product
• Working closely with customers’ business and technical teams
• Providing consultancy, training, and best practice guidance for Sestek solutions
• Supporting customers in designing and improving AI assistant conversations and user experiences
• Building strong customer relationships to increase product adoption and customer satisfaction
• Assisting with critical customer requests and issue escalations when needed
• Reporting customer feedback, product demands, and improvement opportunities to internal teams

Who we are looking for

• University degree in science or engineering (not a determining factor for this position)
• Excellent verbal and written communication skills in Turkish and English
• Minimum 2 years of work experience in business analysis or solution consultancy (experience in Agentic AI, IT, or contact center technologies is a plus)
• Experience with data analysis and visualization tools, as well as process and solution design tools
• SQL and API experience is a plus
• Knowledge/experience with Large Language Models (LLMs) or Agentic AI is a plus
• Experience in speech technologies, Conversational AI, and/or conversation design
• Effective presentation skills are a plus
• Eager to learn and adaptable to new technologies and changing business needs

We're also looking for

• A strong can-do attitude and a hands-on, solution-oriented approach: you see what needs to be done and take action.
• A strong sense of ownership and accountability: you take responsibility, follow through, and don't wait to be told what to do.
• A flexible and collaborative mindset: you enjoy working across teams and are willing to contribute beyond your core responsibilities when needed.
• A willingness to roll up your sleeves, step in where needed, and help the team get things done, even when it falls outside your usual scope.

What we can offer you

• A chance to be part of a company specializing in artificial intelligence, where you'll work on real products with real impact.
• Flat organizational structure and an energetic team that moves fast and values your voice, so you own outcomes, not just tasks.
• Freedom to try new ideas and build your own solutions, in a culture where failing fast is fine as long as we learn from it.
• Flexible/hybrid working style with the option to work from our İstanbul or Ankara office.
• Private health insurance, meal card, and transportation allowance.
• Incentive for graduate and postgraduate studies.
• Training opportunities for technical and personal development, and support for certificate programs related to the field, in a culture that encourages you to stay curious and keep learning.
• Budget for external activities with your colleagues, organized by the SESTEK Social Activity Committee.
• Birthday celebrations, parties, happy hours, and seasonal events.
• Breakfast and healthy snacks available all day long in the office.
• Exclusive discounts at our partner institutions.

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At SESTEK, we believe in the power of diversity, and inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.

If you would like to know more about our culture, please feel free to visit our LinkedIn Page.