Sales & Solutions Engineer

Overview

Do you have a passion for helping businesses automate their customer service operations and gain valuable insights from their customer conversations? Do you enjoy exploring innovative ways to leverage conversational data to improve customer experience and drive business outcomes? If so, we’d love to have you join our US team as a Sales & Solutions Engineer.

In this role, you will showcase SESTEK’s Conversational Automation solution suite, including Conversational Intelligence, Agent Copilot, and Agentic AI powered by home-grown core technologies such as Speech Recognition, Text-to-Speech (TTS).

Who we are

SESTEK is a global technology company developing AI-powered conversational solutions that empower organizations to be data-driven, enhance efficiency, and offer superior customer experiences. We are an R&D center, and our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.

As of 2022, we are part of Unifonic, a leading Communications Platform as a Service (CPaaS) provider, and we have grown into an international organization with over 500 dynamic team members.

We have a customer base of 500 enterprises across 20 countries in the US, EU, and MENA regions.

What you’ll do

• Partner closely with Sales Directors, Channel Sales Managers, Account Managers, Product Managers, and Project Managers to understand customer needs and support the sales process.
• Conduct product demonstrations and technical presentations, helping customers understand the value and capabilities of our Conversational Analytics and Conversational Automation solutions.
• Lead customer discovery sessions, translate business requirements into technical solutions, and design solutions that address customer pain points and meet customer requirements.
• Scope, lead, and manage Proofs of Concept (POCs), working closely with customers and internal teams to ensure successful outcomes.
• Develop Statements of Work (SOWs) and other solution-related documentation based on customer requirements.
• Participate in solution delivery as the voice of the customer, communicating customer requirements and feedback to our central teams.
• Act as a liaison between customers and our central Solution and Professional Services teams to support on-site solution and Professional Services delivery.
• Build strong relationships with both technical stakeholders and business leaders, ensuring that proposed solutions address both technical requirements and business objectives.

We're also looking for

• A strong can-do attitude and a hands-on, solution-oriented approach: you see what needs to be done and take action.
• A strong sense of ownership and accountability: you take responsibility, follow through, and don't wait to be told what to do.
• A flexible and collaborative mindset: you enjoy working across teams and are willing to contribute beyond your core responsibilities when needed.
• A willingness to roll up your sleeves, step in where needed, and help the team get things done, even when it falls outside your usual scope.

What we can offer you

• A chance to be part of a company specializing in artificial intelligence, where you'll work on real products with real impact.
• Flat organizational structure and an energetic team that moves fast and values your voice, so you own outcomes, not just tasks.
• Freedom to try new ideas and build your own solutions, in a culture where failing fast is fine as long as we learn from it.
• Flexible/hybrid working style with the option to work from our İstanbul or Ankara office.
• Private health insurance, meal card, and transportation allowance.
• Incentive for graduate and postgraduate studies.
• Training opportunities for technical and personal development, and support for certificate programs related to the field, in a culture that encourages you to stay curious and keep learning.
• Budget for external activities with your colleagues, organized by the SESTEK Social Activity Committee.
• Birthday celebrations, parties, happy hours, and seasonal events.
• Breakfast and healthy snacks available all day long in the office.
• Exclusive discounts at our partner institutions.

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At SESTEK, we believe in the power of diversity, and inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.

If you would like to know more about our culture, please feel free to visit our LinkedIn Page.